Chamber Chat with Alison Norfolk

June 17, 2020 - 12:00am

Chamber Chat with Alison Norfolk

It's been a challenging few weeks for all of us as we adapt to a new way of working. Most importantly
for me, it has been fantastic to see colleagues pulling together to ensure that we are still assisting our
customers during these difficult times.

We all have a lot on our minds and it is therefore as important now as ever that we remain vigilant to potential fraudulent activity.

Alan Cummings, one of our risk managers at Handelsbanken, says, “The majority of fraud can be traced back to customers being caught off-guard and unsuspecting and therefore inadvertently failing to take the necessary precautions.”

Fraud occurs when fraudsters manage to dupe a target into transferring money out of their bank
account or pension fund, for example, and into the fraudster’s account. Once this has happened, the funds are most often swiftly transferred on to a number of other accounts, making the money extremely difficult to trace and recover.

Cases of fraud can involve the fraudster impersonating someone from a bank, a bona fide company or
even the police. Our advice is clear: “Never believe anyone who rings you about money: when this
happens, put the phone down, independently obtain the bank or organisation’s number and call back.”

Issues arise when trusting individuals believe the convincing voice on the other end of phone, or reply to
or act on an email without validating the information it contains first.

Alan explains, “You wouldn’t leave your front door open, or leave keys in a car, or your wallet in a pub. But when PIN numbers, bank account numbers or pension details are handed over to the wrong person, this unfortunately equates to the same. It is important that people see such data as a vital part of
their personal property.”

If you think you have fallen victim to a scam and are being defrauded, please ring the relevant institution immediately.

Alison Norfolk, Handelsbanken Lancaster