Morecambe’s Arndale keeps it local with new team
The Arndale Centre in Morecambe has recently appointed Heysham-based company AM Services Group to provide security and cleaning services and to manage the team that keeps the Arndale Centre safe and attractive for local shoppers and the millions of visitors and tourists who visit Morecambe each year.
As a result of the improved national customer experience strategy from new owners NewRiver, shoppers will see changes on the ground, with some new faces to complement the familiar team who will be proudly wearing their smart new uniform. With the clear announcement ‘happy to help’ on the back, this makes the team easy to identify and focuses on their important role as customer service ambassadors.
Colette Grover, who began managing the Arndale last summer, on behalf of managing agents Lambert Smith Hampton for shopping centre owner NewRiver, says: “We are working hard, to provide an excellent facility that is at the heart of our community, and we are keen to select suppliers who can help us do this. With the promising future development of our area through the Eden Project, we want to make sure that we have the right infrastructure in place to maximise this opportunity for our retailers and customers.”
AM Services Group is looking forward to working in a long-term partnership with the centre’s management team to support Arndale Centre tenants, in shops which range from health and beauty to charity shops, telephones, TV and gaming, food, banking, jewellery, clothing, and fitness and leisure, and a new St John’s Hospice furniture shop which is opening soon.
AM Services Group’s business with the Arndale Centre is a significant addition to its retail portfolio which also includes the Marketgate shopping centre in Lancaster.
AM Services Group’s managing director Greg O’Brien explains: “Our business is proud to be able to bring a wide range of expertise, experience and best practice in management, operations, staff training and development, and to be able to deliver this on a local level. Inside and out, for anyone who comes into contact with our Arndale Centre team, they can rest assured that our priority is to help the Arndale Centre deliver the best customer experience.”